Shipping & Returns


1. Delivery Guide

We have a good knowledge of shipping routes and chooses the convenient shipping path which makes the delivery faster.Considering the far shipping, angelamall has proffesional personnel taking good care of the dress and packs every piece of the dress quite well.We offer shipping way : DHL is the fastest method and our store choose DHL as default.Before your order is shipped, we have to process your order and put all your items through its strict quality control tests.Because of this,Total Delivery Time is different from Shipping Time Alone.

Total Delivery Time = Processing Time + Shipping Time

Processing Time

The process time is 10-15 days for Wedding Party & Special Occasion Dresses, and 20-25 days for Wedding Dresses.

Shipping Time & Cost

It takes about 3-8 working days for the package travel from our facilities to your destination,the exact shipping time is based on the shipping company DHL standard and the shipping method you have chosen.

Standard Shipping

Standard shipping takes a bit longer than expedited shipping but costs less.Delivery times are between 4-8 days to all major destinations.

Expedited Shipping

This shipping method is the fastest available. Delivery times are between 3-5 days to all major destinations.

2. Return Policy

Note: Please read the following return policy carefully before you place an order. You acknowledge and agree our Return Policy by default once purchasing at our site successfully. We have underlined or color-highlighted some important terms.

Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like".We DO NOT Refund unconditionally.You need to provide the pictures to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us.Any returns without our approval can not get any refunds or exchanges.

3. Cancellation Policies

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused.The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.Unpaid orders will be canceled automatically after 3 days.We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.Orders canceled within 6 hours of payment confirmation will be eligible for a full refund.Orders canceled 6 to 12 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 90% of the product purchase price, in order to cover the material cost.Orders canceled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price, in order to cover the material cost and necessary labor cost.Orders canceled more than 24 hours after payment confirmation will be eligible for a partial refund (50% of the product purchase price at most, the exact refund depends on the cancel time) consisting of the full shipping cost.Once your order has been shipped, it can no longer be canceled.Orders that are not paid within 72 hours will be canceled automatically by our system.If you would like to cancel your order, please click Contact Us to proceed.

3. Returning for Replacement or Refund

Your satisfaction is of utmost importance to our Team. Upon the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.If you are returning,please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.If you wish to refund, you will need to cover the cost of shipping the product back to us. After returning the dress, we will inspect the dress to ensure that the defect was our responsibility, upon which we will offer you a complete refund within 16-20 days. 

4. Return Process

Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.Please note that returns will not be accepted without prior approval from our Customer Service.Once our Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days.Please don't use courier agency like UPS, DHL or FedEx(you could send the items by EMS)to return the parcel as we will not pay for the Custom fee that might caused.Once received at our facility, your return will be processed in within 24 hours.

 

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